If you don't find the answer to your questions here or in our FAQ section, please don't hesitate to email us on the contact page and we will get back to you as soon as we can. We aim to reply within 48 hours.
Magpie Vintage is hand picked by us and every piece is unique and one-off. As vintage can vary in age, please be aware they have previously been worn and may show some signs of wear. As we carefully select each piece we have taken the greatest care to ensure that any flaws or damages have been noted and listed with the item. If you have any questions please email us: firstname.lastname@example.org or you can message us through our contact page.
Due to the size of our business and the one off nature of the product, we are not able to issue refunds unless an item is faulty or grossly mis-advertised. We have listed any major flaws within the product description and invite customers to contact us for further information prior to purchase. All items can only be exchanged or refunded via credit note.
We use PayPal for all our online payments, and all major credit or debit cards are accepted. However you do not need a PayPal account to pay this way. When you reach the PayPal pages, just select to pay without an account.
From time to time we may have various offers on including discounts, where a code is generated. The code is entered after you complete the PayPal log in, BEFORE you confirm final payment. Discounts cannot be added or applied to your order after you confirm final payment, so please make sure you check carefully you have entered any codes correctly before you complete your purchase. Any code issues please email us BEFORE you purchase.
All items are shipped from Spain, and shipping charges are dependant on the size/weight of the item and the location in which it is being shipped. Please see below for our shipping costs. Some of our products are handmade to order and we aim to dispatch those orders within 5-10 days, dependant on peak times.
We will ALWAYS notify you by email when your order has been dispatched, along with your tracking number.
POSTAGE COSTS AND DELIVERY TIME
We only send our orders with tracked and signed for services using UPS
Shipping is FREE for ES orders of over 80€
Track and sign for Europe is 10€
Track and sign for International is 20€
All orders are allocated a tracking number and may require a signature of delivery.
By placing an order with Magpie Vintage you are therefore responsible for all shipping charges, custom import fees and the cost of returns back to Magpie Vintage.
All applicable custom fees, taxes and duties are the responsibility of the customer.